5 services that tenants expect their property managers to provide.

5 services that tenants expect their property managers to provide.

By Ramesh Jangid

By Ramesh Jangid

March 3, 2023

6 min read

As a property manager, your primary goal is to provide tenants with a comfortable and safe living environment. And in today's fast-paced world, tenants have become more demanding, and they expect their property manager to offer a wide range of services that cater to their needs. According to the National Multifamily Housing Council (NMHC), 92% of tenants expect their property manager to provide timely maintenance services, while 88% expect regular and effective communication from their property manager. These expectations extend beyond the basics, as tenants also look for accessible amenities and a fair rental price.

To meet the needs of your tenants, it's essential to stay up-to-date with the latest trends and best practices in property management. For example, a recent survey by the NMHC found that 69% of tenants consider online portals for rent payments and maintenance requests essential. This means that having a robust and user-friendly digital platform for managing your properties is no longer a luxury but a necessity.

Another crucial aspect of property management is providing responsive customer service. According to the same survey, 86% of tenants expect their property manager to respond to maintenance requests within 24 hours. This not only helps to keep your tenants happy and satisfied but also helps to minimise the impact of any maintenance issues on their daily lives.

Providing top-notch services to your tenants requires a well-rounded approach, focusing on timely maintenance, effective communication, accessible amenities, fair rent prices, and responsive customer service. By understanding your tenants' expectations and working towards meeting them, you can help to build a loyal and satisfied tenant base, reduce turnover rates, and ensure the success of your properties.

Here are five services PropEzy can help digitise:


1.     Rent Collection

Collecting rent on time from tenants is a critical aspect of property management. Late payments or defaulting tenants can cause financial strain for both the manager and the property owner. To ensure timely rent collection, property managers must have effective rent collection processes, such as automatic payment systems, online payment portals, and clear communication with tenants about due dates and penalties for late payments. Through PropEzy, our clients can achieve this by quickly issuing bills, offering multi-channel payments and managing collections all in one app. Whilst removing the time-consuming task of chasing tenants by automating payment reminders via SMS, email and in-app notifications.


2.     Meeting Maintenance Request

One of the biggest challenges for property managers is ensuring that maintenance and repairs are completed promptly and efficiently. Whether it’s a leaky faucet, a broken air conditioner, or a damaged floor, property managers must be able to coordinate with contractors and vendors to resolve the issue as quickly as possible. This requires effective communication, organisation, and problem-solving skills. Thankfully, our Proptech solution can optimise and automate managing repair and maintenance requests to make your team more efficient and cost-effective. Valuable time will be gained as your team can quickly receive and manage customer requests on one platform and provide on-the-spot feedback on customer ticket resolution.


3.     Easy move-in and move-out process:

A tenant staying in their unit for multiple years and paying their rent on time is any property manager's ultimate dream. But in reality, tenants change regularly, and a smooth move-in and move-out process is what they expect. Maintaining an organised approach so new tenants can move in as soon as possible is another challenge the property manager aims to solve. With PropEzy, managers of rental properties can efficiently complete move-in/out requests and receive, withhold and refund any security deposits, prepaid rents or deposits made anytime.


4.     Building amenities booking

Providing a quick and efficient way for your tenants to book the amenities at their property is essential to keep them happy and retain them as tenants. Digitising the building amenities booking process has revolutionised how people use and book facilities in buildings. With the advent of technology, it has become easier for people to access and book amenities, such as conference rooms, gyms, laundry rooms, and other common areas, from the comfort of their homes. Therefore, easy amenity calendar management that allows digital bookings and cancellations and shows capacity limits are necessary.


The digital booking process has been made possible by developing software systems specifically designed for this purpose. These systems allow users to view the real-time availability of amenities, make reservations, and even pay for their usage. In addition, building managers can easily keep track of usage patterns and generate reports, which can help in planning and managing building resources more effectively. By digitising the booking process, the likelihood of double-booking or other scheduling conflicts can be significantly reduced, improving the overall experience of building occupants.


Digitising building amenities booking is a smart investment that can benefit building owners, managers, and occupants alike. Furthermore, digitising the building amenities booking process can also help to reduce costs, as manual processes are eliminated and replaced with automated systems. This can help the building manager minimise staffing requirements and save on other expenses associated with manual booking processes, such as paper and ink. With the implementation of a digital booking system, building managers can focus their attention on other areas of building management, improving overall operations and customer satisfaction.


5.     Regulatory guidance & advice

Property managers must stay informed and compliant with a wide range of laws, regulations, and codes related to property management, such as health and safety, fair housing, and environmental protection. Failure to comply with these regulations can result in legal and financial consequences, so it’s important for property managers to stay up-to-date on the latest regulations and to have clear policies and procedures in place.

In addition, ensuring your tenants are kept up to date with the latest regulations and news is an important task that can be time-consuming for Property managers. PropEzy allows our clients to publish community news & notices through our app or email from anywhere. Allowing 1-to-1 communication or 1-to-many in just a few clicks. In addition, post engagement can be easily tracked through views, likes and comments.


In conclusion, property management is a complex and challenging job that requires a wide range of skills and knowledge. By understanding and addressing the top five services tenants expect their property managers to provide, property managers can ensure that their properties are well-maintained and profitable and that their tenants are happy and satisfied.

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